People & Technology
Our standards place responsibility for readings with advisors. Technology has a supporting role in platform services, with a distinction between spiritual guidance and practical support.
Here's how we describe those roles.
We ask advisors to communicate thoughtfully and take responsibility for what they say.
Advisors Are Responsible for Their Readings
Our guidelines place interpretation and communication with the advisor. A reading offers their perspective on the details you choose to share, rather than a definitive answer about your life or future.
Behind the Scenes: Automation
Automation helps with the practical side of Zodi. When you contact support about billing, logging in or how a feature works, an automated assistant may answer first and route your request. If your question needs it, a member of our support team can join the chat.
Four Rules for Our Technology
Technology has a supporting role
Automated tools can help with service tasks such as common support questions and routing requests.
Advisors are responsible for guidance
Our standards place interpretation and communication with advisors, rather than automated support tools.
Information handling matters
Our approach to privacy also covers information used in automated service tasks.
Our standards guide development
We consider ethical boundaries when developing tools for the platform.
